Strategies to Improve Behavioral Healthcare Billing

Strategies to Improve Behavioral Healthcare Billing

so Gail let’s start with you what are some common benefits and treatment programs bringing billing inhouse I believe that um it’s a quicker turn around we found that we sometimes receive our money within a week or two weeks um you have more control over what’s going on um when it comes to diagnosis um it’s easier to be the link between the providers and the billing so we just find that it’s much easier um and faster to receive our payments excellent what are some of the challenges that you have Gail I think that um mainly it’s the insurance companies I feel that their rules and making sure you know all of the coding that needs to be done and followup um to you’ll need to check to make sure you’re getting the right amount of money um by your um codes and just follow up with the insurance companies I really think is the hardest um other than that we found it very simple to use the software to train new people people that have never done billing or been on a computer before have been able to do it using asley great thank you Angela when treatment organizations come to you because they they don’t have the experience billing staff does it help if you can build through the same system that manages their clinical and and their patient and practice management um absolutely you know at medpro we strive um to have be as transparent as possible with our clients and really to customize our Billing Services we really want it to be a seamless um transition from office to our Billing Services we have found that it allows for by using the client software it allows for efficient communication Mutual accountability in developing processes and and um ultimately a better experience for the patient which is what we’re all striving for excellent is it is it unique billing in mental health or substance use disorder compared to like internal Med or any of those other or Specialists yeah um you know we have in the 12 years that I have had medpro we have worked with a lot of different Specialties and we see that um especially in Behavioral Health um which has kind of become a niche for us because that is where about 90% of our client bases from is the behavioral health so we have kind of like I said become a niche um in that area but it is unique in that when you look at the medical and Industry R Medical Specialties that they are more nationally regulated where Behavioral Health um while the pandemic did kind of bring Behavioral Health more to the Forefront um because PA patients needed the services it is still very much State regulated so that meaning CPT codes what you build the services that you are billing for those are uh nationally recognized codes across all the States um where you know example peer support peer support is still very much State regulated we are here in Indiana um peer support is a billable service and reimbursable service whereas in other states we have clients across the country that see challenges with billing for peer support whether that be that they have to have a certain certification or it’s not billable at all so yes it is important whether you have in in-house billing or you use a company like mine to handle your billing that they have the knowledge um and the resources available to have the specific um Mental Health Billing capabilities excellent you know we did a credentialing uh webinar a bit ago and we were talking about the accreditation process as it applies to peer support now you know and even case management both of those are very very much needed very much supported in behavioral health and mental health um and and most providers see great value on them it will be encouraging if in time they do get properly coded so that Services can be reimbursable and you know the the licensing that goes with it right you have to have the licensing that goes with it in order to build so it all makes sense thanks for sharing that um are there any common reasons that you see why Behavioral Health um entities facilities have claims denied is it is it unique to them um two I I don’t know if it’s necessarily unique to them I think it’s just um with Time Again Medical you know offices are used to seeing and asking for certain information the main two denial reasons that we see here with our clients is um really kind of the front line that we’re not not getting the whether that be the office the provider is not getting the correct patient demographics or the correct Insurance isn’t being entered and that’s really where your billing process starts is getting that information that is your foundation for billing is that front office worker um it front desk you know being able to empathize with patients when they’re coming in but also making sure that they are entering the information correctly that they’re checking eligibility um you know and then we look at prior authorizations which we’re going to talk about here um shortly a little bit more in depth but you know I can’t stress enough how important it is to make sure your front desk or you as the provider um know how important it is and how essential it is to get that information upfront um because you know we do want to treat that you know we are focused on the patients but we don’t want to cause them any undue stress um in the end whenever we didn’t have their correct date of birth or we didn’t have the proper authorization so they’re now receiving a very large bill which may could C which could cause additional stress for them excellent great great uh great feedback Gail I’m gonna ask you the same question because as office manner manager you you or your staff are that front desk right gaale exactly and I agree those are some of the main um items which which is why I like to do in-house building so it leads back to that we have the Personal Touch they come into the office they know who we are um we can ask them all those questions and um gather that information I don’t say so much denied claims because we say rejected claims because that scrub at the beginning of asley once you send that in there that’s a scrub that tells you it can tell you right up front what information is incorrect correct it then send it to the insurance company and that can be scrub within a day and you get that answer you send it to the insurance company and it’s already clean and it the insurance doesn’t have to deny it because once an insurance denies it it can take longer for them to correct and reprocess it so we want that clean scrub right from the beginning so that we don’t get the denials from the insurance yeah you know uh working with um uh Heather and Joyce and the team there on the setting up the business rules to know how to scrub cleanly and what potentially could be denied getting that business rule set up in the front end to scrub within asley and then when the claims do go to a vality that’s a second scrub that goes on before it even gets to the payers so you’re absolutely right um Angela Gail that that the front desk work we we always say in in uh asley garbage in garbage out and so if you if you enter it correctly the first time time it processes all the way through to the claim so um having that person within the facility who’s doing those prior offs who’s doing the eligibility who’s verifying the insurance um I think it’s extraordinarily helpful um in making sure that a claim goes in clear and clean um Alexis let’s bring you up let’s talk about collecting payments can you share with us what it means to partner with GPI for for merchant services especially in healthcare yeah hi um yeah happy to so with Global Payments you know a large company we have 4.6 million Merchants we’re processing around 50 billion annually in transactions and partner with companies such as Starbucks Volkswagen JP Morgan um but partnering with Global Payments we have this Global backing but we’re an agile part of the Global Payments family and we’re built to support our isv Partners like asley and your users um so our primary focus is the integrated Advantage so what does that mean that means that we’re seamless we’re a seamless functionality within asley um so that you have more payment collection op options so less time spent reconciling at the end of the day which saves you time saves you money um and eliminates that manual process yeah we worked um very closely with your team in order to add addition features and functions so that we get accurate information shared between the two so that when it comes to the auto posting when it comes to um reports that can be generated in asley through the GPI interface it’s it’s worked very well we’re excited because we’re also going to be introducing it in our uh patient engagement tool and allowing for um the ability for individuals to pay through that patient portal so we’re very excited with our relationship with GPI and a lot of the new features and functions that you’ve introduced um can you talk about uh healthc care and and your presence in health care because if I recall correctly you’re pretty deep in the healthcare you mentioned some Starbucks and huge names out there but you have a big a very strong presence in the healthcare don’t you yeah yes that’s correct um especially with the integrated company we do a lot in this vertical because we understand the payment functionality needed to be successful in this industry and we understand that patient responsibility is increasing because insurances are becoming more strict with what they cover um and because of this patient payment automation is a must it’s more important than ever um in fact we’ve done analysis is one of with one of the biggest RCM companies in the nation and they found that through Healthcare facilities throughout the US um they’re holding over two billion in patient debt so we want to help facilities enable multiple patient payment workf flows um just knowing that the more ways you have available available to pay the more likely patients will be settling their payments yeah no it’s a great Point that’s a lot of debt for healthcare frightening um Alexis recently we’ve been asked by um numerous clients to pass through a a standard service fee charge on credit cards you know depending on the state depending on the um credit card company that they receive on on patient payments yall helped us achieve that it was really important because 3% is 3% and um as you said as more patients have responsibility to pay and as more telea health and more um services are provided that there is a co-pay or payment that 3% adds up so so you know I want to thank you it was a big ask from um a a large group of uh of our client base and um you came through you you really you came through and you came through timely and um you know if if you would mention a little bit about your competitive pricing because it’s it’s a pretty simple process when you we refer you a client that may have interest can you touch upon that a bit yeah of course yeah um first off yeah you’re exactly correct on the on the service charge you know that’s becoming more and more common people are wanting to pass on that fee so we are excited to roll this out to any clients who want to pass on that expense to their patients um and then as far as as savings you know since we are a single Source payments company we don’t have those third-party costs that other competitors are charging so we’re happy to always provide um a free side-by-side analysis so you can see the savings that we can offer while having an integrated system in your office yeah thank you it’s it’s very efficient and I will share from um our uh implementation team that they’re extraordinarily impressed with your your setup and implementation I mean we just we bring you together with the client we step back you work your magic you impress them with what you can do and the fees charges and the reasonable uh cost of it but then you have a really strong implementation team that steps in and just boom bang you know sets it all up gets the user very comfortable with it CES your portal where they can see additional information if they need to um very very impressed I’m I’m very impressed with the quality of service that your your team you you make it easy we try to make it easy on our end and we thank you as a partner to make it easy on on your end as well appreciate that okay so you know having that merchant service embedded in in the managed payments it really does allow for that tight integration um and and being able to post payments automatically not have to have that human intervention if you’re if you’re taking a credit card or using a service out to be able to have to manually post it you can do it but there’s just so much room for error another feature that we like is is the ability to set up recurring payments are users like is that recurring payment feature you know you’re PCI Compliant we don’t have to hold a credit card our facilities don’t have to uh hold a credit card any of our client base and that’s safekeeping through GPI is is is a h comfort zone and um you know just it works very well the recurrent payment feature I wanted to share that with you okay so Gail let’s go back to you what are some features looking at a billing platform and you’ve been on asley for quite some time now that you find most beneficial I know you’ve tuned it to work for you but are there some features that you would recommend to our audience that they should really focus on well I like the fact that you can set up um rules before billing so we make our providers finish um adap note before we bill um that’s good for the insurance company if they want to see the um paperwork we know that it’s already done and it’s also an incentive to the providers um to be able to get paid um there’s it has a lot of filters that you can use um it has color coding which makes it easy when you go in and look to see what’s ready for billing who’s finished their paperwork um I like the fact that it brings the eras directly in we can now um posted eras directly um through the software um we can look to see if the patient’s paid correctly which is a new feature that I love that thank you for doing that um so you can look at all this stuff all in one section the biller can see everything that needs to be done um right in the billing section yeah it just keeps you in your own world right Gail yes I like that um yes one of the um the billing rules and and many had asked for is really having a requirement that a document is finalized and signed before the biller um takes it and that claim is filed uh in the past it was a lot more leg work for a biller to try to verify is the documentation done having that automated um certainly drives some efficiency on your end right yes definitely def great Angela you as far as a billing company when when you look for for uh billing platforms and you know you’ve been a a wonderful um uh giving us great feedback Angela what do you look for in a billing platform what’s most beneficial for you for us um we we here work in probably about eight nine different systems every single day I can say asley has gone above and beyond um in the year I’ve been working with you all um the software is that it is all there it it is all in one place it’s easy to read claim submissions you know we were talking about the scrubs the you know we here we have part of our policy is when we go to the autogenerate claims in asley we also do a manual scrub so we take the extra steps to check each authorization and make sure that it is covering those dates of service that is is the correct authorization for services rendered um and then that it’s it’s got the correct modifiers um while we already have that set up in the charge master in some cases you know we do just take that extra step to say hey yep it’s there we looked and just to ensure that that scrub is going through and then you asle and a are also doing that additional scrub so the ease the time you know it’s a fraction of the time compared to some of the other systems asley also allows me to communicate and my staff to communicate with our clients very easily um you know we can get answers you know even though we are out of the office from our clients we can communicate with them pretty quickly and get answers and not delay those payments um from the insurance and getting claims out as quickly as they’re being locked yeah you know Angela you brought up a good point you know every everyone who bills uh and has been billing for for years has their own process has their own way of doing things what we strive to do is automate as much as possible and allow for a biller to be a reviewer not a doer and I like what you just said it doesn’t take away that second set of eyes to review something to see was it is it done properly has a modifier been changed did a payer change something has a code change it gives you the opportunity to really be on top of it for your client base so we don’t like to move the cheese of billers we just like to make it uh deliver it up so that they can um go through their process more efficiently and at a faster speed so um thank you for that feedback and and uh appreciate that comparison out there um let’s talk about a favorite subject that we did that webinar onest prior authorizations angel I have to laugh because I did ask you about this I think last week yes what do you do about prior authorizations and what recommendation can you give to those that are attending today so I in speaking for me looki and my staff when it comes to the billing aspect of Prior authorizations asley does a great job in making sure that everything is right there uh like I just touched on that we can see that in the autogenerate claims to making sure that those authorizations are on there but really it starts again at the front line you know when you get that authorization um at the office and you’ve got all the information you can go into the patients Insurance tab add that authorization add the days or the units that need to that are authorized add the date span um it it’s all right there in one section and then we also like to take it a step further and ask that our clients put that information the actual physical copy of the authorization into the patient document section um for the main reason in case we see denials from insurance all the time that the prior off is not on the master file um when we are sitting here looking at the document in hand or on our screen um but that aids as an attachment if an appeal is needed um in that case but then you know we like I then going into the autogenerate the that authorization will pop up for the billing section it’ll attach to the claims it’s always on there um if the authorization is listed for and the amount appropriate amount of days or units are still available uh then there’s also in the reporting section for the office for our staff here that you can run the authorization alert report that you can quickly scan see who needs additional Services authorized or maybe they’re going from inpatient to partial hospitalization and you need to know when the last one ended so that you can transition them to the next level of care again everything is right there within the system it makes it really nice that you’re not having to go out to different portals um the insurance portals to look for those authorizations yeah Angela thank you so much on that and you know uh we talked about prior authorizations and the importance of if possible if you have the staff the importance of getting that prior authorization at the facility level versus having a billing company do that is that is that your feeling yeah we have again over my 12 years we’ve done it a lot of different ways and we have really found it to be efficient for those to be done at the office level um one the clinical information is right there um some in some cases it requires indepth um provider information the provider actually needs to fill out a form um and it can’t even be done by like office staff but you know we help what we do help here is we help aid our clients in coming up with those policies letting them know what exactly needs to be submitted so that they can get those authorizations in timely so that they’re not rendering services without an authorization and losing Revenue so we help them in that way maximize their revenue by coming up with those policies excellent excellent no one wonderful feedback and I hope everybody is taking notes on that one we do have a recording that we will share at the end uh Alexis I think you have your hand up so you’re you’re hogging the screen there with your video that might be causing it there you go I’m not sure um Gail do you want to make any comments on prior authorization um NOP I have to say I agree with all of that and I have found that um less insurance companies are requiring authorization for mental health as it has become um up in the Forefront um so mainly it’s eaps but we do the exact same thing we want a paper copy we upload it into patient docs and yes when you go to bill you can see it right there in the billing it pops right in there and you can make sure you have enough um visits left on that off so I agree everything that she said is what we do in our practice also excellent very easy and asley because it’s right there yeah it’s it’s a feature that you know I know the team really worked on because we didn’t see it and we didn’t hear about it in anyone else’s system the ability to put in a 10 and every time you have a session with the individual it counts down I mean again it’s it’s using technology as it should be you know so that you can become a reviewer not a doer and uh get rid of those sticky notes for sure so um we all know it’s it’s time consuming I do know from our team that whenever they’ve been asked to do prior authorization for a facility that might just be starting out they say oh my goodness it’s it’s you know the payers don’t make it easy so Gail that is good news and you’re right they’ve been talking about it for a long time to eliminate prior authorizations right um but in the mean time it’s it’s you know we added another um feature whereby you can select uh certain records out of a a client’s chart the patient chart to send electronically by eax because the payers still use fax right correct can send records with a cover sheet and and and for that prior authorization so that you can have that documentation and it stores right in uh patient documents area so we’re trying to you know again we’re just trying to assist on the billing side as much as we can the fact that we’ve got the clinical documentation there why not get it to the payers if they’re asking for it let’s have an easy way to deliver it to them so um thanks for your input on that one um Alexis do you want to talk about the first step with getting a quote from Global Payments uh from asley like any eh I’m sure it’s a your your process is the same but you’ve really made it easy for us um in order to refer someone who just joins us or somebody who’s with us and said you know what I’m going to take a look at GPI I’m going to compare it to my bank I’m going to compare it to stripe I’m going to compare it to any of the services out there Alexis you want to make a comment in regard to that yeah hi happy to um yes so it is a very easy process um I actually we have a link that that after the webinar that you guys will be sent to one of our landing pages and there you can just input your name contact information and then one of our integrated Consultants will be reaching out um they’ll look for a recent Merchant statement within the last 90 days just so we can put you on the best plan for the kinds of transactions you’re you’re taking the best rate plan for your business um and yeah and offer a free rate analysis so it’s a very easy step they can walk you through that and answer any questions because we know that there’s so many other options there’s so many rates um but they have a great handle on all of this so happy to work with anyone great Alexis thanks and thanks for creating that for us um Angela any final takeaways for organization looking to level up their revenue cycle management yeah I think you know talking it it starts especially if you’re starting a new practice credentialing going back to that credentialing webinar that we did last year um making sure that you are participating that you are contracted with all of the payers that for the patients that you are treating um maximizing your Revenue seeing what your allowed amounts are with those contracts that you have and that you are billing above that allowable don’t leave any money on the table um because the insurance is only going to pay up to what you were billing out um make sure your front office knows policies procedures and how important they are to the front-end billing process um and then making sure you’re locking your notes getting those done timely which allows for clean claims to go through timely billing insurance companies are tightening their um their timelines for timely filing you know we’re getting into the 90day range uh so if it doesn’t go out clean the first time makes it harder and harder to get that out and get reimbursed timely um if it’s not right the first time yeah Angela and I think that’s why we’re seeing an increasing amount of and why we really created asley as an all-in-one comprehensive solution is because it didn’t make sense to separate the clinical from the business side from the billing side and uh it’s it’s it’s big database in order to be able to provide that but but um it works it absolutely works and and we hear when individuals come to us is that you know they’re still using Excel spreadsheets they’re still faxing they’re still scanning you know with their uh thirdparty billers in order to um get work done get their claims done it’s human error there’s too much room for error when when you’re still using a scanning process to get your claims submitted so I mean we’re real proud with what we’ve done and we really encourage you know there’s a lot of choices out there uh and and we really encourage those that are looking and might be looking for the same time is really Embrace technology it works it works for billing and and I I don’t know how you could successfully run a a treatment center without it because of the demands that the behavior health payers put in in this sect of uh of healthcare um Gail how about you any final tips um all of that is um I agree with I you have to have a good procedure in place um and with a good procedure you can teach anybody to do billing to follow up on the billing you want to make sure that every day you’re billing your claims you’re collecting money from patients um and that you’re following up that um are at your um make sure your claims are paid look at the Aging reports and I think that it was the best thing that they’ve ever done at our company to bring it inhouse I came here they had a billing service we brought inhouse billing and it has just boomed and I taught people that never built before how to do it so I think that it you know bringing it in just have a good process and it’s very simple to do excellent yeah we’ve really developed our e-learning platform to be based on workflow and we have a whole section on revenue cycle management so that it really isn’t tough if you have a process and Gail I salute you and and Angela as well and you’re you really have a a solid process that works and if you’re diligent and your attention to details there you know you get paid you will get paid right you will get paid so if any attendees want to learn more about asley and our revenue cycle management platform and the EHR side um Andrew is sharing a link it might be up there already is hello ay.com and um re Becca you might have put that up hello atas ley.com and uh again just request we’ve got some really super demos out there um that you can get a real good sense and compare to what you’re doing now and see if it makes sense for you to make a move um so I’m going to hit on a couple questions uh we we got a lot in we got about 20 in so we don’t have time we only have about nine minutes left um does asley cover all Health Plans billing yes we do do we cover prior off as well yes the team answered this Angela and Gail we do it very well uh do you offer pricing options for small business yes we have uh Andrew if you would post um our easy star plan we’ve got a link right on our website easy Start Plan you know price is very important if you want to put you know your information up you can get a real no obligation of price back from asley but yes we really want to help entrepreneurs that are starting out that have had some experience in this sector and really are ready to be an entrepreneur and open up their own mental health uh clinic or treatment Clinic um we’re here to support you and so we will work with you um on a small business uh how to use asley reports to track claim status you know I’m GNA I’m going to tell you request RCM demo see it to believe it and uh that’s my best recommendation for you is it difficult in moving from one EHR uh to asley uh not anymore you know importing patient demographics setting up the Sim system we’ve we’ve really flipped the pancake on setup training and implementation we schedule I send you a welcome when you sign an agreement send you a welcome you get a welcome from our project manager she ask you to schedule a kickoff call the kickoff call is 30 to 45 minutes we introduce you to a a a a smart sheet we use for management of the project of getting you live from that kickoff call in 48 hours you have access to your system you can get your hands dirty you can get in there from managing staff managing location creating your managing payers charge Master Fee schedule appointment types we’ve really made it so that you you’re going to really use the technology and understand it so as you add staff add billers Gale had mentioned um add a thirdparty biller to build through asley you’ve got all the tools in the toolbox with our technology platform to be successful and um you know I welcome you to info as.com take a look for yourself um we we’d love to be able to serve you and we’d appreciate the business here’s a question for you for you gails Gail and Angela how to simplify the billing process you’ve touched on a lot Gail in a nutshell a written process yes very simple to learn um Jo my um internet um connection is unstable but I’ll try writing a process so writing a process is the simplest thing to do um again it’s so easy asley is so easy it’s all set up it’s all all in one place and you can train anybody to do it um and then the followup you just follow the procedures every day you have what you’re going to be doing that day and you just follow up on it it’s very simple right a good process I love it Angela how about you I’m I’m gonna Echo Gail uh yeah process take the time to set up asley right the first time um you know is it can seem overwhelming it can seem like hey I’ve got 10 other things on my to-do list but if you sit take the time to do it I promise it will pay off quicker than sooner than later um because it it is an all-in-one they have thought of everything at this point they’re as’s constantly making improvements so if you take the time you have your process everything’s going to pay off a lot quicker Sage advice Angela okay here’s another one how do you suggest we plan for inevitable turnover with admin staff an external billing consultant seems to offer more stability and less liability Angela how about you take this one you know I I I am a course the the proponent for um Outsourcing your billing um because that’s how my business is derived but I I can see both I both sides you as the provider as the the decision maker for your business really have to decide what’s best for you because they’re are there are benefits to both sides um with Outsourcing and coming to someone like me um in my business it looks you have to make sure that that the company has the knowledge you know going back to nationally versus state regulations do they know how to properly build for peer support how to build for inpatient Services according to the state and to that payer um because Behavioral Health is so unique still to this day um but also you know maybe impatient or I’m sorry inhouse billing is the right move because you do want to have that control um but for someone like me medpro we do work and try to make that as seamless as possible and customize that billing package to meet our clients needs to communicate with them to make sure that we all have the same goal and making sure that the patient is taken care of excellent thank you Gil you want to make a a one minute comment on this um yep mine I believe that um the process if you have it written down the process is very simple someone you as someone new you know people turn over um it very simple to teach them how to do it um and everything else I believe is the same just know what you’re doing have a process in place and I like the in-house billing because you have more control over it okay so we’re g to skip because we only have two minutes left and I’m going to go to a last question what are your best practices and I think both of you pretty much touched on it and in summation Gail um know what you’re doing have a nice written process down and um that that really that’s the whole thing I think um you have a software that um does half of the work for you but you still have to know how to build to look to make sure that the building is getting done right which is very simple through asley okay uh Angela yep same thing you know she she’s right it asley does a great job at doing part doing part of the work U following up when you receive the denials uh or re or rejections um you know working everything as quickly and timely as possible closing those notes getting them so you can get the claim out the door excellent excellent you know we we’ve gotten some wonderful questions in uh and we haven’t had a chance to answer them all uh we will be answering these questions through Gail through Angela get their feedback on these questions um we got a interesting question in Q&A um and I think I’m G to let the team dive into that um and we’ll respond as well so Andrew make sure you grab that Q&A and because we’re running out of time we only have a minute left and I think it’s worthy of a a deeper answer and uh ask you all to continue to follow us event bright we’re going to take a Hiatus for June and July it’s summer and so we won’t have a webinar scheduled our next one will be in August we’re going to talk about uh Dax co-pilot in AI in clinical documentation so that will be our next webinar in August so please follow us again if you would like um to see any of our demos hello as.com uh we have Business Consultants and and they’re really easygoing they’ll spend time with you we want to make sure that asley is the right fit we don’t fit everybody most but we want to make sure that the time is right the price is right and we fit where you are right now in your in your growth so thank you for the opportunity Gail thank you Angela Alexis really appreciate you being on board and have a wonderful all the attendees have a wonderful rest of your week thank you thank you

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This webinar covers:
• Reasons for Bringing Billing In-House
• Key Features
• Denial Management
• Importance of the Right Platform Partner
• Tips to Drive Efficiencies

Meet the Panel:
• Angela Schreiber – Owner/Founder, MedPro Billing & Consulting. A Southwestern Indiana company providing Custom Billing Solutions for the Independent Private Practice up through Multi-Provider Treatment Facilities. MedPro serves clients of all sizes throughout the United States with over 90% of them being Behavioral Health Organizations, including AZZLY clients.
• Gail Hannigan – Office Manager for Merrimack Valley Counseling Association in Nashua NH, a multi-specialty mental health group. Gail brings over 30 years of billing experience and billing software knowledge. She has implemented In-House billing to many medical practice offices.
• Heather Junkins – Revenue Cycle Management (RCM) Specialist, AZZLY, Inc. With over 15 years of Revenue Cycle Management experience. Heather is an expert medical coder. She joined AZZLY in 2022 to train your billing staff on the AZZLY Rize Billing and Claims platform and provide transitional billing with her team for those organizations that want to take billing in-house.
• Alexis McCall – Strategic Partner Manager, Global Payments Integrated (GPI), an AZZLY preferred vendor partner and a leader in healthcare integrated payments technology and acquiring services. GPI is focused on streamlining patient payment acceptance across all healthcare specialties.
• Moderator: Coletta Dorado – Founder & CEO of AZZLY, Inc. Coletta is passionate about increasing access to Mental Health services at the community level. She founded AZZLY back in 2009 and knows the challenges that treatment programs face in getting started. AZZLY has created a culture that is passionate about establishing a solid foundation for growth built on technology as a service.

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The Benefits of Launching Zoom Within Your EHR https://youtu.be/2JHXt6L6L4I
Telehealth Reimbursement for Mental Health Services https://youtu.be/GUk_HU0DeY8
Behavioral Healthcare Credentialing Done Right https://youtu.be/rRlYbBR4s-k
Accreditation for Behavioral Healthcare Programs https://youtu.be/Z8-NDeSqeFc
Maryland Psychiatric Rehabilitation Programs (PRP): Simplifying Billing and Accreditation https://youtu.be/tJO6jpVbw64
Get Paid! Prior Authorization for Behavioral Healthcare Services https://youtu.be/Da2U18L8cek
Getting Started: Steps for New Mental Health or Addiction Treatment Centers https://youtu.be/Ej-k3J-8Lhg
AI-Driven Efficiency: The Power of AI in Clinical Documentation https://youtu.be/pbZ-PLVJkCg
Introducing Mental Health Services in a Hunger Relief Setting https://youtu.be/vxE7IMng2Iw
Strategies to Improve Behavioral Healthcare Billing https://youtu.be/jIqfCWANO8c

AZZLY Quick Bites: “How-To…”
How-To: Get Paid! With Prior Authorizations for Behavioral Healthcare https://youtu.be/FDwp-2H08mc?si=MyeuTvIJZCnwSwtC

About AZZLY:
AZZLY® provides an all-in-one electronic health record (EHR), patient management (PM), and revenue cycle management (RCM) solution called AZZLY Rize™, “purpose built” for your specialty.

We serve mental health, behavioral health and substance use disorder (SUD) programs across all levels of care, all over the USA.

Contact us at hello@azzly.com or (772) 567-0206 with any questions.

Schedule a live demonstration with an AZZLY Solutions Consultant to see AZZLY Rize for yourself.