Sharp HealthCare’s Scynthia McNabb Syfrett discusses how integrating behavioral health with workers’ compensation through the biopsychosocial model gets injured employees the mental health support they need—fast.
At National Comp 2025 in Nashville, Risk & Insurance sat down with Scynthia McNabb Syfrett, Workers’ Compensation Claims Manager for Sharp HealthCare, a 2025 Theo Award winner, to discuss how the pandemic revealed a critical gap in workers’ compensation care.
In this conversation, McNabb Syfrett shares how Sharp transformed their approach by adopting the biopsychosocial model—treating the whole person, not just the injury. She discusses their innovative immediate-access behavioral health partnerships with CorVel and Institutes of Health (IOH), the importance of getting employees help within 12 weeks instead of three years later, and why her advice to the industry is simple: don’t be afraid of psych cases, because your first reaction sets the tone for trust.