Therapy enablement platform Alma has laid off 45 staffers as it reworks entry-level operations and customer experience roles.
The company said in a statement that the move is meant to ensure its workforce is “aligned with our day-to-day workload and strategic priorities.” Staff was informed last Thursday.
“We are continuing to actively hire and invest across the company,” the company said in a statement. “Our priority is supporting affected employees through this transition with severance and benefits continuation.”
The move comes as Alma works through a merger with B2B-focused mental health provider Spring Health. The deal was announced at the end of January. The deal is expected to close in the second quarter of 2026.
People close to the deal told BHB that the layoffs were unrelated to the deal and will not impact it. Instead, Alma is eliminating lower-level roles in operations and customer experience and creating dedicated roles to address more complicated customer and company needs. The evolution of these roles was contemplated before the merger announcement. In the customer experience division, the new, more advanced roles will offset the layoffs. Technology advancements made the ops division more efficient.
Alma works with health plans and therapists. The latter pays the platform to use its technology and other services in support of private practices, which can present complicated service issues.
Alma is not alone in grappling with workforce requirements at a time when AI has invaded so many aspects of business. It remains an open question how far automation will eliminate specific tasks within organizations and to what degree this enables workforces to be more efficient or allows companies to boost profits by eliminating roles. Some research suggests that as many as 12% of roles in the American workforce, largely in task-oriented and white-collar roles, could be replaced by AI automation.
Most of the layoffs BHB has tracked so far have been in the non-digital segments of behavioral health, with one exception: School-based provider Hazel Health rolled out major layoffs in February. Comprehensive Autism Center and Newport Healthcare have shuttered facilities in California.