Google announced today it’s updating its mental health safeguards for Gemini. That includes providing better access to crisis support for those who need it. “When a conversation might signal a user may need information about mental health Gemini will surface a redesigned “Help is available” module — developed with clinical experts — to provide more effective and immediate connections to care,” Google said in a blog post.
The tool will immediately connect the person in need to crisis hotline resources, and allow them to chat, call, text or visit the crisis hotline website. Additionally, it’s funding $30 million to global crisis hotlines.
A Get support now button will be available to Gemini users who need help. (Google)
Google also notes its clinical, engineering and safety teams are focused on prioritizing safety and human connection, designing better responses and avoiding confirming false beliefs.
It also plans to protect its younger users by putting guardrails in place to prevent Gemini from acting like a companion, which includes “avoiding language that simulates intimacy or expresses needs.” There are also safeguards in place to prevent bullying.
The mental health updates come months after a lawsuit that claims Google’s chatbot caused a man to commit suicide. Google didn’t address this specifically in today’s blog.