Beaumont residents will soon access free, 24/7 mental health navigation services, aiming to simplify care connections for all, including those leaving jail.
BEAUMONT, Texas — Residents in Beaumont will soon have free, 24/7 access to mental health navigation services through a new partnership with Care Solace.
City officials announced the service will launch May 1, offering residents a mental health concierge designed to connect individuals with therapists, rehabilitation facilities, or temporary housing options based on their needs.
“We want quality of care for every resident in our community,” said Miles Haynes, interim Economic Development Corporation manager for the City of Beaumont.
Care Solace officials say the service is designed to simplify the process of finding mental health support by guiding residents through available options.
“We want to help residents and agencies have a navigation process. Who do they call? Who do they talk to? How do you navigate the process?” Haynes said. “Care Solace comes alongside you as an individual or an agency and helps walk you through that process.”
The service will be available 24 hours a day and aims to match residents with care that fits their needs and budget. Officials say that’s especially important for people leaving jail.
“The key to it is the continuity of care,” said John Shauberger, chief deputy with the Jefferson County Sheriff’s Office. “We don’t want someone to come in and we stop their care, or have it stopped because they’re incarcerated, or when they leave the jail.”
According to Care Solace, about 25% of adults in Jefferson County live with a mental illness, and residents in the county rank among those at higher risk for severe depression.
Residents like Amy Bridges, who has struggled with depression and anxiety, say expanding access to care is critical.
“You get into different situations, and sometimes you don’t know how to get yourself out of them,” Bridges said. “That’s why it’s wonderful to have a community that opens their arms and points us in directions that are helpful.”
Officials say Beaumont residents will not need insurance or pay fees to contact Care Solace. However, depending on the mental health services requested, insurance may be required for treatment.
City leaders say the goal is to make mental health support easier to access and remove barriers for those seeking help.