Reimagining Mental Health Systems | Behavioral Health CRM Insights
Center Stage Episode 05: Dr. Michael Groat on Leading with Empathy, Innovation & Systems Thinking in Behavioral Health
In this episode, we sit down with Dr. Michael Groat, CEO of the Lindner Center of HOPE, to explore what it takes to lead one of the nation’s top psychiatric hospitals. Dr. Groat shares his journey from clinician to CEO – and how empathy, deep listening, and systems thinking can transform how we deliver mental health and addiction treatment.
In this episode, Dr. Groat discusses:
– His personal path into mental health care and how early experiences with anxiety shaped his leadership style
– How to prevent clinician burnout while leading high-performing, compassionate teams
– The role of listening in innovation and how patient feedback led to the Suicide Resilience program
– Why treatment centers must build systems that reflect diverse communities
– His vision for integrated, stepped care models that mirror physical health systems
Whether you run a mental health or substance use treatment center, you’ll find actionable insights on how to use AI, CRM tools, and data-driven strategies to strengthen outreach, admissions, and operations.
Subscribe for weekly conversations with the people shaping the future of behavioral health.
Want to grow your center faster? Learn more at https://www.newresilience.ai/