Experience Week 2024: Kenny Cox, Behavioral Health Care Manager
[Music] so the patients I serve often come into our program with a deep rooted Shear of judgment and stigma historically people who struggle with mental health and substance use disorders have faced many barriers to Compassionate Care often leading to inadequate treatment accountability is key to making that happen to truly build trust we must consistently deliver on our promises by holding ourselves accountable to our commitments we can Empower our patients to feel heard validated and safe to be vulnerable and open about what they’re experiencing without fear of being judged or dismissed I prioritize accountability with all of my patient interactions many of my patients have suffered significant loss due to their mental health and substance ous disorders I mean and struggles accountability is Paramount for me to build a trusting therapeutic and professional relationship with my patients and their families not only am I holding myself accountable to my word but I do it with compassion with consistency and understanding that change takes time and setbacks are common I’m genuinely dedicated to all of my patients well-being and it feels amazing to know that they trust me and that I’m making a positive impact on their life but I also feel sadness knowing that despite our efforts to remove stigma and promote diversity equity and inclusion many of my patients still lack a supportive environment and people wi their lives it feels like such a gift to be that person to be that added layer of support to let them know they have somewhere safe to go and receive supports and resources to remove the barriers they have in their lives genuine accountability is the foundation of trust it begins with self-reflection and a commitment to continuous learning by by challenging our biases educating ourselves and implementing meaningful change both within our professional and our personal lives we demonstrate a dedication to accountability that goes far beyond the workplace and it encourages High reliability to deliver the safest and highest quality of care to every patient and this commitment inspires greater confidence and Trust
Kenny Cox, MS, Behavioral Health Care Manager, discusses how accountability helps earn and maintain trust.
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