Mental Health: 7 proven techniques from 800 REAL call center agents
Learn customer service skills that protect your mental health! Essential call center training for BPO professionals and job seekers. 800 real customer service agents share their proven strategies for handling difficult calls and building resilience in customer experience roles.
Working in customer service or thinking about starting a call center career? You’re not alone in feeling overwhelmed by challenging customer interactions. This comprehensive training video reveals 7 science-backed strategies that successful customer service professionals use to maintain their mental health while delivering exceptional customer experience.
🎯 What You’ll Learn:
00:00 – Intro
00:46 – The hidden reality of emotions
01:44 – Strategy #1: Power of breathing techniques
02:37 – Strategy #2: Don’t take it personally
03:10 – Strategy #3: Physical exercises that work
04:10 – Strategy #4: Setting bulletproof boundaries and transition rituals
04:42 – Strategy #5: Personal mantras that calm you
05:08 – Strategy #6: Building your support network
05:36 – Strategy #7: Immediate reset techniques
06:12 – Action plan: Which strategy will you try first?
Perfect for:
✅ Job seekers exploring customer service careers
✅ New call center agents in their first 90 days
✅ Experienced BPO professionals wanting to level up their skills
✅ Anyone in customer-facing roles dealing with stress
✅ Team leaders training their customer service staff
Based on real stories from 800 Foundever customer service agents, this isn’t generic advice – these are battle-tested techniques that work in real call center environments. Whether you’re just starting your customer service journey or you’re a seasoned professional, you’ll discover practical tools you can implement immediately.
Why This Matters for Your Career:
Strong mental health skills don’t just help you survive in customer service – they help you thrive. Agents who master these techniques report higher job satisfaction, better performance reviews, and faster career advancement in the BPO industry.
Ready to transform your customer service skills? Try just ONE strategy from this video this week and share your experience in the comments. Your story could inspire someone else starting their customer service career!
Connect with Foundever:
Looking for customer service job opportunities with a company that truly cares about employee wellbeing? Check out our latest openings and training programs
Like this video if it helped you, subscribe for more customer service career content, and comment
below:
What’s your biggest challenge in customer service, and which strategy are you excited to try?
Remember: You’re not weak if this job affects you – you’re human. And you’re definitely not alone in this journey. 💪
Find the best job for you at 👉 https://jobs.foundever.com/ 🚀
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About Foundever
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Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands.
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