Dallas Area Rapid Transit will now provide expanded security and mental health services, according to a press release.
DALLAS — Dallas Area Rapid Transit will now provide expanded security and mental health services to keep riders safe across the transit system, according to a press release from the agency.
DART officials said the 24/7 program will combine increased officer visibility with compassionate mental health support for riders on the ground.
The Board of Directors approved a plan to expand transit security officer services while partnering with Parkland Health to support the DART Cares program. The program is focused on connecting vulnerable individuals with mental health services.
“DART is not blind to the fact that people in our community have questioned whether safety is a priority, and we hear you,” said DART Chairman Randall Bryant. “These actions reflect the real, tangible steps we are taking to address those concerns head-on. By increasing our security presence and investing in smarter, more responsive safety strategies, we are demonstrating our commitment to making the DART system safer for everyone who relies on it every day.”
The new board approval will increase funding for security officer services to $32.1 million. This funding will increase visible security presence across all DART transportation methods. These officers work alongside DART Police to support customer engagement and service.
The security measures will be in place at all times regardless of weather, emergencies and operational challenges, according to officials.
“Public safety is not just about enforcement, it’s about understanding and addressing the root causes of what we see in our system every day,” said Chief Charles Cato, DART police chief. “By pairing officers with mental health professionals, we are creating safer outcomes for everyone, our riders, our employees, and the individuals who need help the most.”
Working in conjunction with the increased security, DART is expanding its mental health services with Parkland for an additional five months, according to officials. Mental health professionals will respond alongside DART police to provide help to individuals experience homeless or a mental health crisis.
The initiative is designed to reduce the use of transit as a shelter, while connecting the community with the appropriate support and resources.
DART hopes this new and additional action will provide a safe and welcoming experience for all riders.