Published on May 12, 2026
In the first 10 months of service
The City of Oklahoma City’s Mobile Integrated Healthcare Crisis Response Team and Alternative Response Team responded to more than 5,000 mental and behavioral health-related 911 calls during the program’s first 10 months of operations.
The program diverts 911 calls related to mental health emergencies to trained professionals, ensuring that people receive appropriate care. It also frees up police so they can focus on patrol duties and investigating crimes.
“These numbers validate the theory we were acting upon – that the nature of emergency calls was evolving and that our response needed to evolve as well,” Mayor David Holt said. “With the creation of this unit, these calls have received a more appropriate response, and those responses have been accomplished professionally and without incidents that would cause us to question the approach. Today we celebrate the thoughtfulness, planning and collaboration that has gone into this effort, and we thank the mental health professionals and public safety officers who are doing this work.”
Mobile Integrated Healthcare oversees four programs that serve crisis and alternative response functions. Data collected from May 2025 through February 2026 show:
Crisis Response Team & Alternative Response Team Data
Service Encounters: 5,089
The team stabilized more than 1,500 people, eliminating the need for hospital or urgent recovery center transports.
Community Advocacy Program
Service Encounters: 1,227
The Community Advocacy Program, which serves high users of 911 for non-emergency needs, reduced repeat calls by over 58% and reduced emergency room visits by over 55%.
Crisis Call Diversion
The Crisis Call Diversion Team, embedded within the 911 Communications Center, handled over 1,400 calls, ensuring residents received the most appropriate response for their needs.
Launched May 6, 2025, and housed within the Fire Department, Mobile Integrated Healthcare dispatches mental health professionals and paramedics to 911 calls involving behavioral and mental health needs.
“Our residents – no matter the council ward in which they live – who call 911 with a mental or behavioral health concern can be more assured that they’ll receive a response that best meets the need for their situation,” City Councilwoman JoBeth Hamon said. “The great work of the Crisis Intervention Advisory Group, city leaders and the teams that provide the direct response to these calls has made a huge impact in just its first year. Being able to stabilize residents or guide them to the appropriate care and resources when needed creates better outcomes and is reducing the potential for later crisis occurrences.”
Crisis Intervention Advisory Group
May also marks the second anniversary of the Crisis Intervention Advisory Group – a cohort of mental and behavioral health experts, social service providers, clinicians, community advocates, academics, police department subject-matter experts and other mental health stakeholders who advise on mental health response city-wide to address the ongoing needs of the community. The CIAG, in collaboration with OKC Public Safety Partnership, also was instrumental in designing Mobile Integrated Healthcare.
Since its formation in May 2024, the CIAG has played a key role in:
Consultation on the development of Mobile Integrated Healthcare.
Creating a Crisis Call Matrix to determine the appropriate public safety response for calls to 911 involving a mental or behavioral health need
Participating in a quality assurance program that identified key indicators to monitor the City’s crisis response system and created a regular review of mental health-related calls
Advising OKCPD in the creation of an online Awareness Notification Form, which is used to advise public safety officers of conditions that could influence emergency or medical response at a location.
The Crisis Intervention Advisory Group and Mobile Integrated Healthcare are part of the OKC Public Safety Partnership, a collaboration among community stakeholders, city council, OKCPD, OKCFD and residents to advance public safety for the Oklahoma City community.
Learn more about the Crisis Intervention Advisory Group: Crisis Intervention Advisory Group
Learn more about Mobile Integrated Healthcare: Mobile Integrated Healthcare
Learn more about the Public Safety Partnership: Public Safety Partnership
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Media Contact: Kristy Yager, (405) 297-2550, kristy.yager@okc.gov