Behavioral health tends to distrust fast-moving technology. The population it serves is vulnerable, the workflows are complex, and the margin for error is low. Qualifacts CEO Josh Schoeller, who has spent more than 30 years in healthcare data and software, understands this better than most.
Before he took the top job at the Nashville-based EHR platform, Schoeller was deep in the weeds of complex software infrastructure and enterprise sales. He spent 15 years at FICO managing top pharmaceutical and healthcare databases, served as chief solutions architect at Enclarity, and climbed to CEO of Healthcare at LexisNexis Risk Solutions before joining Elsevier as president of global clinical solutions.
When private equity backer Warburg Pincus brought Schoeller in to lead Qualifacts in late 2023, he took over an industry leader with a solid market position but an audience under massive operational strain. In a recent piece for Fast Company, he noted that while mental health demand, spending, and workforce numbers have climbed over the last decade, provider systems are buckling under the complexity. Much of the tech underpinning the field was built 15 years ago strictly for compliance and billing. Clinicians, he argued, are absorbing the cost by acting like data entry clerks instead of focusing on care delivery.
“True innovation in behavioral health starts with trust,” Schoeller said in April 2026, ahead of the National Council for Mental Wellbeing’s annual conference (NatCon26). To build that trust, Qualifacts is pushing its AI tools deeper into administrative workflows. At the conference, the company rolled out a suite of automated AI agents built for background tasks like scheduling prompts, billing workflows, and reporting. Schoeller also took the stage for a panel on AI in behavioral healthcare, where he emphasized secure deployment without losing the human connection at the center of care.
Qualifacts had already cleared a more concrete test. In March 2026, the Los Angeles County Department of Mental Health approved the platform for clinical documentation after a rigorous information security review. Meeting county standards required full SOC 2 Type II reports and ISO certifications—a major milestone in a sector where public gatekeepers move notoriously slowly. He has also scaled the Qualifacts Marketplace to bridge the gap between agencies and partners like Greenspace Health, Inovalon, and Surescripts.
Through the rollout, Schoeller is keeping his team anchored to frontline providers. At NatCon26, he named Denver-based Mile High Behavioral Healthcare as the company’s 2026 Give Back recipient, matching booth contributions to support their housing and youth programs. For an executive focused on simplifying complex infrastructure, the target remains on the people behind the data. After all, if the AI does its job right, clinicians finally get to step out from behind the screen.